1.Who We Are
Makhulu Holdings LLC, a Florida limited liability company doing business as Pierre Levin Success Coaching ("we," "us," "our"), is responsible for the personal information described in this policy.
This policy covers:
- pierrelevin.com
- renprogram.com
- our coaching programs, digital products, emails, text messages, and any other website, funnel, or subdomain we operate
2.Information We Collect
2.1 Information you give us
We collect the information you provide when you opt in, purchase, book, or communicate with us. This typically includes:
Contact details
name, email address, phone number
Billing details
billing address, country, postal code
Payment information
card details are processed by our payment processor; we do not store full card numbers
Program responses
answers to intake and qualifying questions
Business details
brokerage or team name, approximate team size, role (when provided)
Agreement details
signature, mailing address, date, and consents from the Service Agreement
Health disclosures
any conditions you disclose under the Service Agreement before your first session
Session content
what you share during coaching sessions
Communications
emails, texts, and messages you send us
2.2 Session recordings
Live sessions, including group cohort sessions, are recorded (audio, video, and transcript). Recordings may be used for your review, our internal purposes, and the creation of products offered for commercial sale.
Your consent, and your ability to decline commercial use, are handled in the Service Agreement you sign before your program begins. See Section 7 below.
2.3 Information collected automatically
When you visit the Sites we automatically collect certain technical information, including IP address, browser and device type, operating system, referring URL, pages viewed, time on page, and similar analytics data, through cookies and similar technologies. See Section 6.
2.4 Sensitive information
Health disclosures (Section 2.1) and anything you share during a session may be sensitive. We do not use this information for marketing, advertising, or profiling, and we do not sell or share it.
Important: We are not a licensed healthcare provider. Information you share with us is not protected by HIPAA and is not covered by therapist-patient privilege.
3.How We Use Your Information
We use your information to:
Deliver the programs, sessions, and materials you purchase
Process payments and manage payment plans
Schedule and confirm sessions, and send reminders and calendar invitations
Send the free Challenge and other content you request
Send marketing emails and, where you have consented, text messages
Respond to enquiries and provide support
Qualify and route booking requests
Improve our programs, content, and websites
Create derivative educational products from session recordings, subject to Section 7
Maintain records and comply with legal, tax, and accounting obligations
Detect and prevent fraud, abuse, and unauthorized access
Legal bases (where applicable law requires them): performance of a contract; your consent; our legitimate interests in operating and improving the business; and compliance with legal obligations.
5.Email and Text Messages
5.1 Email
By giving us your email address you consent to receive emails from us, including marketing. Every marketing email has an unsubscribe link. Transactional messages about a purchase continue regardless.
5.2 Text Messages (SMS)
Where you provide a mobile number and affirmatively consent, you agree to receive recurring automated text messages from us, including marketing.
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Consent is not a condition of purchase.
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Message and data rates may apply. Message frequency varies.
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Reply STOP to opt out. Reply HELP for help.
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Carriers are not liable for delayed or undelivered messages.
We do not sell or rent your phone number, and we do not share it with third parties for their own marketing.
7.Session Recordings — Your Choices
Because we record live sessions and may build commercial products from them, we treat this separately.
Before your program begins, your Service Agreement asks you to:
Acknowledge recordings
acknowledge that sessions are recorded
Elect commercial use
elect whether to consent to or decline inclusion in commercially distributed recordings
If you decline, we will ask you to keep your camera and microphone off during recorded portions, and/or we will edit your contributions out of any version offered for sale.
Declining does not affect your access to the program or change your fee.
In group programs, other participants may see and hear you. We require every participant to agree not to disclose the identity of, or information shared by, other participants — but we cannot control what another participant does. Please share only what you are comfortable sharing in a group setting.
8.How Long We Keep It
We retain personal information only as long as needed for the purposes described in this policy, or as required by law. Typical periods:
Contact and marketing data
while active + reasonable period after last interaction
Purchase and payment records
at least 7 years (tax & accounting)
Signed agreements
at least 7 years after engagement ends
Session recordings
as needed for review; commercially consented = product lifetime
Health disclosures
duration of engagement + reasonable period
Website analytics
limited period per standard practices
9.Your Rights
Depending on where you live, you may have the right to:
access the personal information we hold about you
correct inaccurate information
delete your information, subject to our legal retention obligations
opt out of marketing emails and texts at any time
opt out of sale or sharing — note that we do not sell or share personal information as those terms are defined under applicable US state privacy laws
data portability, where applicable
withdraw consent where processing relies on consent
be free from discrimination for exercising these rights
To exercise any right
Email [PRIVACY EMAIL — TO BE INSERTED]. We will respond within the period required by applicable law. We may need to verify your identity.
Note on recordings: Where you have consented to commercial use and a recording has already been incorporated into a distributed product, we may not be able to fully remove your contribution retroactively. We will remove you from future versions where reasonably possible.
Appeals: If we decline a request, you may appeal by replying to our response. Some states also allow you to complain to your Attorney General.
10.Security
We use reasonable administrative, technical, and physical safeguards, including encrypted transmission, access controls, and vetted service providers.
No method of transmission or storage is completely secure. We cannot guarantee absolute security.
11.International Visitors
We are based in the United States and our service providers are primarily US-based. If you access the Sites or purchase from outside the US, your information will be transferred to and processed in the United States, where privacy laws may differ from those in your country. By using the Sites you consent to this transfer.
12.Children
The Sites and our services are not directed to anyone under 18, and we do not knowingly collect information from anyone under 18. If we learn we have collected such information, we will delete it. Contact us if you believe a minor has provided information.
13.Changes to This Policy
We may update this policy. The "Last updated" date will change. Material changes will be notified by email or prominent notice on the Sites.
14.Contact
Makhulu Holdings LLC
dba Pierre Levin Success Coaching
1894 77th Drive, Vero Beach, Florida
[email protected]